®I’ve spent 30 years designing, selling and fitting kitchens and bathrooms. I started on the tools, started my first business in our spare bedroom, and today we have four showrooms in Scotland.
For most of those 30 years, the hardest part of selling a bathroom wasn’t the customer. It was the software.
The meeting that goes wrong
A bathroom is sold in a conversation. The customer tells you how they live. You show them what’s possible. Together you land on a room they’re excited about.
Then the design software comes out. Ten minutes later somebody’s wrestling with a CAD package, the customer’s checking their phone, and the decision slips to “we’ll think about it”. Or the drawing goes back to the office and comes back days later, by which time the moment has gone and “we’ll think about it” usually means someone else.
What I wanted instead
- Change the room while the customer’s still there. Brass instead of chrome. Darker grout. The vanity on the other wall.
- Show it, don’t describe it. “Slightly warmer tone” gets a nod. Seeing it gets a decision.
- One design, two views. The customer sees their bathroom. The fitter gets the dimensions.
- No new computer, no installation. It opens in a browser.
So I built it
I built the tool I wanted, for my own showrooms. These days I spend more time writing code than fitting plinths, and my old customers will tell you that’s probably for the best. My designers use KBB Go every day, and the snags they hit on real jobs have shaped it.
What it does today, honestly
KBB Go is bathroom design today. Quoting and live pricing are next on the list. Kitchens are planned for later, with no date yet. I’d rather tell you what works now than promise what doesn’t.
Now I’m opening it to other independent bathroom businesses, starting with the Founding 100.
Tommy